Your order is important to us, and we are here to guide you through the entire process.
If you have any questions, our friendly team at info@Roseandivylondon.com is always here to help.
At Rose & Ivy London, your experience matters to us just as much as the products we offer. Whether you have a question about your order, need help with a return, or would like to know more about our collection, our support team is here to assist you.
You can reach us at any time through the contact form or by emailing info@Roseandivylondon.com. We aim to respond as quickly as possible, because your satisfaction is always our priority.
We want you to love every purchase from Rose & Ivy London. If for any reason your order doesn't meet your expectations, you have a full 30 days from the date of delivery to return it for a complete refund — no questions asked.
The process is simple and stress-free. Just contact our support team, and we'll guide you through each step. Whether the fit isn't quite right, the style doesn't suit you, or you've simply changed your mind, we're here to make returns easy and hassle-free.
Your satisfaction is our top priority. We've helped thousands of customers across the UK find pieces they love, and if something doesn't work out, we'll make it right. That's our commitment to you — straightforward service, fair policies, and a shopping experience you can trust from start to finish.
100% Money-Back Guarantee
At Rose & Ivy London, we stand by the quality of our products. That’s why we offer a 100% Money-Back Guarantee
Third time ordering and the experience keeps getting better. Sizing is consistent, delivery is fast, and the pieces always look exactly as shown. My go-to for anything to do with my wardrobe now.
Finally found a shop that actually delivers what the photos promise. The fabric quality on my blouse was even better in person soft, well-fitted, and true to size. Will be back for the summer collection.
Placed my order late Friday night, arrived Monday afternoon. Didn't expect that over a weekend! The dress was wrapped so carefully, felt like opening a little gift. Absolutely love it.
Ordered on a Tuesday evening and it was on my doorstep Thursday morning. Beautifully packaged and the tracking updates were reassuring throughout.
25 YEARS OF MAKING WOMEN FEEL BEAUTIFUL
Rose & Ivy London has been family-owned and operated with one clear purpose — helping our customers move through life more comfortably. We carefully select every pair of shoes, sandals, and piece of clothing in our collection, focusing on quality materials and practical design. What began as a passion project has evolved into a trusted name across the UK, serving a growing community of customers who value comfort without compromise.
We ship across the UK with Royal Mail Express for fast and reliable delivery. Enjoy free standard delivery on all orders.
Our team is always here to assist you, every day of the week. No matter when you need help, we're just a message away!
30 Day Money Back Guarantee
